Do you have questions (FAQ's)

On this page you will find answers to frequently asked questions.

Is the indicated price per piece?
Yes, if there is no other information in the article-title, the price is per piece, even there are other informations in the article-text (Package etc.)

What does the information of package mean?
The package units are given only for information, if larger quantities are ordered. They simplify the repackaging of individual articles (eg cups).

Is there a minimum order quantity?
No, there is no minimum order quantity. Please note, however, that the full costs are also charged for small orders.

It’s not possible to enter a quantity in the basket, why?
If you want to order a product, but can not enter a quantity and the icon with the basket does not appear, this means that the article is not available at the moment and therefore can not be ordered. In an urgent case inquire by e-mail or by phone when the item is available again.

How long does the delivery takes?
In general, the delivery times are according to the terms and conditions.

What are the shipping costs?
The shipping, packaging and administration costs CHF 10.00 flat rate per order. An express delivery within 1-2 days is available for a surcharge of CHF 25.00 / order.

Are articles sent abroad?
Yes. The packets are sent by Swiss Post up to a gross weight of 2 kg and a package size of max. 90 cm (width + height + length)

- Economy: Unregistered, without track & trace, packet loss on risk customer
- Priority: registered, with Track & Trace, insured

Can articles be returned ?
If you do not like a product, you can send back the product within 14 days.
Please note therefore the instructions and conditions in the General Terms and Conditions of Business.

Can articles be changed?
If you want to exchange the item, you can send back the product within 14 days, after which we make the exchange or offer either a full refund of the product value or ship a replacement product, if the exchange is not possible.
Please note therefor the instructions and conditions in the General Terms and Conditions of Business.

I have received a defective item, what should I do?
If the goods are damaged during shipment, please inform us within 48 hours of receipt of goods by e-mail or telephone. Send us back the item within 14 days, whereupon we will send the replacement or offer either a full refund of the product value or ship a replacement item, if the item is no longer available.
Please note therefor the instructions and conditions in the General Terms and Conditions of Business.

 

E-Mail:     rhb-shop@pandinavia.ch
Customer Service / E-Shop:   +41 (0)43 266 20 65


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