Email us your question. We will respond within two business days.
The protection of your privacy is an important matter to us. Please note the following points in our Data Protection Declaration.
The Data Protection Declaration applies to all web pages of this shop. For any external websites to which there is a link to on this website, no guarantee is given for compliance with data protection regulations.
Use of information
When you use this website merely for informational purposes, only non-personal usage data (such as your IP address, the last page visited, the browser used, date, time, etc.) will be evaluated in an anonymised form for the purpose of identifying trends and improving our online offerings (Google Analytics). No inferences regarding your identity will be drawn from this.
In order to make online orders and purchases of products on this website, it is necessary for you to give your data. In addition to the visible information for the ordering process (such as address, name, payment method and shipping method, etc.), the country, language and currency are also stored.
Regarding the processing of your customer data, please also note the item “Data Protection” in the General Terms and Conditions (GTCs).
No disclosure of personal information
Personal data will only be processed by us for the purpose of business transactions in the context of our online shop. It will be treated confidentially and in good faith. In particular, it will not be passed on to third parties for purposes other than business transactions in the context of our online shop.
We use so-called cookies in certain cases. Cookies are small files that are stored on your computer to track your visit to our website as well as your preferences when you navigate between different pages, and sometimes also to store settings between your visits.
This website may contain hyperlinks to other websites which are not operated or monitored by us. These websites of third parties are not subject to this Data Protection Declaration and we are neither responsible for their contents nor for their policies in handling personal data. We recommend that you read the data protection declarations of the respective websites and check how they protect your personal data and whether they are trustworthy.
Emails / E-newsletters
You will only receive emails and e-newsletters with your consent and you may opt out of receiving further information at any time.
In order to tailor the offerings in these emails to your needs in optimum fashion, your clicking and reading behaviour may be evaluated. If you have registered and have an account, the user information stored there (last name, first name, address, etc.) may be used to supplement/correct your Newsletter profile.
Please remember that unencrypted data transmitted can be read and changed by unauthorised third parties.
Storage and backup of your data
We take appropriate precautions and use relevant security technology to protect your data. It is kept only for as long as is necessary for the purpose.
Questions about data protection
The data of persons from the EU is processed in our webshop in accordance with the EU General Data Protection Regulation. Accordingly, there are rights to provision of information, correction, deletion and objection regarding your data. Please address any questions, corrections, objections or deletion requests by email to our data protection officer.
Changes to this Data Protection Declaration
We may make changes to this Data Protection Declaration at any time. Please consult this Declaration regularly.
Possible questions in connection with data protection
Login and registration: Why do you recommend that my email address be my username?
Your email address is unique worldwide. The email address as a username is a clearly defined term. Passwords are stored in a secure, encrypted manner. If your password is lost, a new password can be created quickly and automatically.
Browser configuration tips: What browsers are supported?
The pages displayed in our online shop have been tested and optimised for the following browsers:
Microsoft Internet Explorer 9–11
Mozilla Firefox 4–42
Google Chrome 6–46
Rhaetian Railway Shop Support
+41 43 266 20 65
Call our helpdesk team, we are happy to help you.