General Terms and Conditions of Business

1. Orders
All orders are binding. In your own interests kindly ensure that the delivery address and telephone number advised are correct and complete. We accept no liability whatsoever for any delays or non-delivery as a result of incorrect or incomplete addresses. We reserve the right to alter the specifications of the products without prior notification.

2. Prices
For private people and RhB-employees the article prices in the online shop are shown in Swiss Francs (CHF) and are to be understood as inclusive of statutory value added tax (VAT). For all other customers the article prices in the online shop are to be understood as exclusive of statutory value added tax (VAT). VAT will be shown separately on the invoice.

3. Payment
The payment is by credit card (Visa, Master). In Switzerland and the Principality of Liechtenstein there is also an option to pay by PostFinance Card or by advanced payment. For orders with a prepayment, the delivery will be done after the payment is received by us.

RhB-internal departments and partners
For these groups in Switzerland the payment is by invoice. The invoice is due within 30 days.

4. Delivery, dispatch and packing costs
We shall acknowledge receipt of your order. This merely acknowledges receipt of your order via the online shop. If you do not receive acknowledgement this probably means that the order process has not been completed correctly. In this case, kindly contact us directly via e-mail or telephone.

Execution of your order depends on the availability of the products. As a rule, orders will be processed immediately and articles available dispatched within the chosen kind of delivery. We shall advise you in the event of this not being possible. Dispatch may be in more than one parcel. Articles will be dispatched immediately when they become available. Even there are more than one delivery, the delivery costs are due only one time per order.

Switzerland and Principality of Liechtenstein
The shipping, packaging and administration costs are as follows:

Private person and RhB-employees (flat rate)
Priority post:            CHF 9.00 (VAT incl.)
Express delivery:      CHF 25.00 (VAT incl.)

RhB-internal departments and partners (per package)
Priority post:            CHF 8.35 (VAT excl.)
Economy post:         CHF 7.00 (VAT excl.)
Express delivery:      CHF 23.15 (VAT excl.)
Pallet Delivery: after expenditure
Courier: after expenditure

Delivery to foreign countries (general up to 2 kg incl. packaging)

Europe (VAT excl.)
- Economy: up to 500 g = CHF 9.25 ; 501 - 1000 g = CHF 12.05 ; 1001 - 2000 g = CHF 22.20
- Priority: up to 500 g = CHF 18.50 ; 501 - 1000 g = CHF 23.15 ; 1001 - 2000 g = CHF 34.25

other countries (VAT excl.)
- Economy: up to 500 g = CHF 11.10 ; 501 - 1000 g = CHF 16.65 ; 1001 - 2000 g = CHF 29.65
- Priority: up to 500 g = CHF 23.15 ; 501 - 1000 g = CHF 34.25 ; 1001 - 2000 g = CHF 45.35

Please note, that customs fees and VAT of the destination country are not included in the prices and may be added to your order upon receipt of package.

5. Delivery periods
The usual delivery times may vary, the following informations are only a guideline:

Switzerland/Liechtenstein:
Priority post:            2 – 4 working days from receipt of order
Economy post:         5 – 7 working days from receipt of order
Express delivery:      1 – 2 working days from receipt of order

Europe:
Priority (registeredt): 4 – 8 working days from receipt of order
Economy (unregistered): 8 – 12 working days from receipt of order

Other countries:
Priority (registered): 8 – 14 working days from receipt of order
Economy (unregistered): 12 – 18 working days from receipt of order

6. Returns
If the product does not match your expectations, you may return the article to us within 14 days. We shall you refund the article value.

You can return the received goods without giving reasons within 14 days of receipt of goods and withdraw from the purchase. All costs for the return shall be borne by the purchaser. The return must be in the original packaging. The right of return does not apply to used items.

Costs are excl. shipping costs refunded, provided the goods are returned in an undamaged, unused condition. If the returned goods are not in fully resalable condition or the packaging of the article is damaged, we reserve the right to refuse reimbursement or deduct up to 20% of the original selling price of the reimbursement.

With advance payments refunds take place according to your bank information (account no. , Bank, IBAN no.) as soon as the goods arrive with us. If the goods were paid for by credit card, a credit will be made to the credit card .

7. Exchange
If you want to exchange the ordered item, you can send us back the item within 14 days, after which we make the exchange or offer either a refund of the product value or ship another product if the exchange is not possible.

Switzerland:
If you wish to have the article replaced by another size, you can send us the article within 14 days after receipt of the goods. Kindly return it to the address shown below and include a note stating your name, the order number, the reason for the return and the desired size. The first Exchange is free, you will be charged with the resending costs if more exchanges shall be done.

All costs for return shipment shall be borne by the purchaser. An exchange will only be made for products in an undamaged, unused condition. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a replacement for the item. We also refuse to exchange used items.

Foreign countries:
If you wish to have the article replaced by another size, you can send us the article within 14 days after receipt of the goods. Return the article to the address shown below and include a note stating your name as well as the old and new order number. All costs for return shipment shall be borne by the purchaser. Kindly place a new order in the store with the desired size and make a note “Exchange order” in the field “note” at the end of the order process. We will charge you only the shipping costs, if the article will be returned in an undamaged, unused condition. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a cost refund on the article or to reduce the cost refund by up to 20% of the original selling price. We also refuse to exchange used items. Please note that for international shipments possible customs duties and VAT in the destination country are not included and must be paid by the buyer also for the new shipment.

8. Damaged items / shipping damage
The goods must be checked immediately upon receipt. If the goods are damaged during delivery, kindly notify us by e-mail or telephone within 48 hours of receipt of the goods. We will inform you on how to proceed. Damaged or defective articles can be replaced free of charge.

Usually, damaged or defective articles must be sent back with a note on which your name, order number, the reason for the return and the desired action is mentioned. Depending on the damage and availability a replacement or refund the cost back will be provided. The costs incurred for the return will be borne by us, when requested by the customer.

For advance payments, the refund will be made in accordance with your bank details (account number, bank, IBAN-No.) as soon as the goods arrive with us. If the goods were paid by credit card, a credit will be made on the credit card.

Claims for damages based on incorrect illustrations, texts and prices or late delivery are excluded. Errors, price alterations or minor modifications to the products are reserved.

9. Incorrect deliveries
The goods must be checked immediately upon receipt. If you notice an incorrect delivery  kindly notify us by e-mail or telephone within 48 hours of receipt of the goods. We will inform you on how to proceed.

Usually, wrong delivered articles must be sent back with a note on which your name, order number, the reason for the return and the desired action is mentioned. Depending on the damage and availability a replacement or refund the cost back will be provided. The costs incurred for the return will be borne by us, when requested by the customer.

The return must be made within 14 days in an undamaged, unused condition.

For advance payments, a possible refund will be made in accordance with your bank details (account number, bank, IBAN-No.) as soon as the goods arrive with us. If the goods were paid by credit card, a credit will be made on the credit card.

10. Privacy
We undertake not to forward or sell your personal data to third parties. All personal data will of course be treated as confidential. The data required for processing the business transaction will be stored.

Credit card payments will be encrypted with proven SSL technology. They will be processed via Saferpay (Six Multipay AG). Six processes your personal data on our behalf in connection with your payment requests to us. Six will use your data exclusively for processing your payment instructions and will not make it accessible to any third parties other than the financial institutions responsible for the respective form of payment. “Six” or “Saferpay” may appear on your credit-card or bank statement in connection with your order from us.

11. Retention of title
We shall retain articles until full payment has been received.

12. Place of jurisdiction
Place of jurisdiction is 8180 Bülach (ZH), Switzerland

 

Kloten, rev. 20.07.2017

Address for Returns, Exchanges, etc.
Pandinavia AG
RhB Online-Shop
Industriestrasse 30
CH-8302 Kloten
Switzerland

E-Mail:     rhb-shop@pandinavia.ch
Customer Service / E-Shop:   +41 (0)43 266 20 65


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